Key information
We welcome all applications, but can only consider applications submitted online. Applications submitted by post will be disposed of for data protection reasons and will not be returned.
What you move
Personnel and technical management of 10 - 15 chat support employees
Close and trusting collaboration with the “Leader Chat Support” for the strategic development of chat support
The customer experience within a chat conversation is constantly improved and developed through your high quality standards
You will take on customer requests when your team needs your support and will also actively participate in chats on the line
The personal development of your employees is important to you and therefore, as a coach, you promote their development
With your sensitive nature, you ensure a high level of acceptance of independent working methods within the team
As a team leader, you are responsible for achieving our KPIs. Accordingly, you are ambitious and have a human instinct to achieve these with your employees
You and your team define quarterly goals, pursue a strategy of continuous improvement, and lead projects to further develop and optimize the chat area
Forward-looking personnel planning in coordination with other locations and teams
You will take responsibility for day-to-day operations and ensure that our customers receive the best service at all times
What you will bring
2-5 years
Team Lead Customer Service
Completed degree (university / university of applied science / higher technical college)
English (Advantageous)
You have had several years of customer contact in the past and recognize what constitutes an excellent customer experience
You already have practical leadership experience with small to medium-sized teams. Formal management or business-related training is considered an advantage but is not required
You have a strong interest in our product range and are very familiar with our internal processes in both the Swiss and EU markets
You have technical understanding, are adept at working on a PC, write quickly, and maintain an overview even at high speeds – ideal for dynamic day-to-day business
You enjoy and have an affinity for working with numbers and can therefore use programs such as Microsoft Excel, Jira, Confluence and MyTime professionally
Very good English skills are required; additional knowledge of German and/or French is a clear advantage
Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness
Think and act with an absolute respect of human dignity and being aware of the human consequences of your decisions
The benefits we offer
Values, not empty words
Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
Courageous thinking
We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
Uncomplicated approach
Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
Flexibility and freedom (Office Jobs)
We offer working-from-home options, up to 8 weeks of workation, and every position is possible with an 80% workload.
Rapid growth
With us, growth is a continuous journey. We also support you with EDU Points (CHF 2,000 for employees in Switzerland, EUR 1,600 for employees in Germany, and EUR 700 for our Serbian employees) for your professional development, so there’s no risk of you getting stuck in a rut.
More Benefits Serbia
Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.
Application and contact details
Maja Crljen
Information for recruitment agencies
Only direct applications will be considered for this position.