Key information
We welcome all applications, but can only consider applications submitted online. Applications submitted by post will be disposed of for data protection reasons and will not be returned.
What you move
You'll coach and develop leaders across Customer Service in Serbia and Switzerland - not with PowerPoint decks, but by being in the room, reading the dynamics, asking the hard questions, and helping them grow
You'll move through the organization with curiosity and courage - spotting what's stuck, what's outdated, what could be better. Then you'll challenge, inspire, and stay with it until the change actually happens. You own it end to end
You'll partner with leaders to design and run targeted team development - improving how people work together, communicate, and perform. You'll set up simple, smart frameworks to measure whether what you're doing is actually making a difference
When transformation hits - and it will - you'll be the one helping people navigate it. You'll build change plans with leaders, track progress honestly, and adjust when something isn't working
You'll collect and interpret employee survey results, cut through the noise, and work with leaders to build action plans that people actually believe in - because they see things change afterward
You'll contribute to organizational development - looking at the bigger picture of how we're structured, how we collaborate across teams, and where the system itself needs to evolve
What you will bring
3-5 years
People & Organizational Developer
Completed degree (university / university of applied science / higher technical college)
English (Advantageous)
You're a natural coach - not because you took a certification, but because you genuinely care about helping people get better. You listen before you speak, and when you speak, it lands
You have a flashlight-and-courage mindset - you walk into a team, a meeting, a process, and you see what others have stopped noticing. Then you don't just point it out - you stay and help fix it
You can hold a room. Whether it's a workshop with 30 people or a tough 1:1 with a senior leader, you're confident, warm, and real. You facilitate with skill, not scripts
You know change management from the inside - not just the theory, but the messy, human, emotional reality of change. You've been through it, and you know how to bring others through it
You're self-organized and resourceful. Nobody will micromanage you here. You figure out what needs to happen, you talk to the right people, and you make it happen
Your English is effortless and fluent. German? A genuine advantage
You're curious, agile in how you work, and you never stop learning. If you think you've figured it all out, this isn't the place for you. If you know you haven't - welcome
You have a willingness to challenge “how things have always been done” and propose more efficient, automated, or effective solutions
You think and act with an absolute respect for human dignity and being aware of the human consequences of your decisions
One more thing: Leadership experience in a similar environment is a real plus - not because of the title, but because having led people yourself gives you a kind of empathy and credibility that's hard to fake
The benefits we offer
Values, not empty words
Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
Courageous thinking
We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
Uncomplicated approach
Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
Flexibility and freedom (Office Jobs)
We offer working-from-home options, up to 8 weeks of workation, and every position is possible with an 80% workload.
Rapid growth
With us, growth is a continuous journey. We also support you with EDU Points (CHF 2,000 for employees in Switzerland, EUR 1,600 for employees in Germany, and EUR 700 for our Serbian employees) for your professional development, so there’s no risk of you getting stuck in a rut.
More Benefits Serbia
Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.
Application and contact details
Maja Crljen
Information for recruitment agencies
Only direct applications will be considered for this position.